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Privacy policy

As with all shopping websites, we collect personal information from you when you shop online at ScotlandShop and our German, French, Spanish and Italian websites.

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and if you have asked us to do so to send you special offers and promotions.

We use the latest secure server technology to ensure this information is protected to the highest standards.

We protect our customers against unsolicited mail and will not make your name or details available to any other companies without your permission. At any stage you also have the right to ask us to stop using your personal data for direct marketingpurposes. You can opt-out any time by emailing us. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

Data Protection

ScotlandShop is a registered data user under the Data Protection Act. We will never pass on your details on to a third party for marketing purposes. There are only three circumstances where we may share some of your data with others:

  1. With agents (including credit card clearing agencies (RBS Worldpay & Streamline Merchant Services in UK, Commerzbank in Germany and Paypal) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
  2. In the very unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  3. To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

If you have questions about your personal data or our privacy policy, please contact us at privacy@scotlandshop.com To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer
ScotlandShop
The Office
Greenknowe
Duns
Berwickshire
Scotland
TD11 3JA

Cookies and the New Cookie Policy

The ScotlandShop website (www.scotlandshop.com) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. For more information about cookies, including how we use them and how to disable them, please email us for our full Cookie Policy.

By using and browsing the ScotlandShop website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The ScotlandShop website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.