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Returns & Exchanges

Stock Items

For stock items we have a no quibble return policy. If you want to return a stock item for any reason at all please send it back to us, unworn and preferably with all labels still attached. Within 7 days of receiving the return we’ll exchange or refund it, stock permitting. This policy also applies to sale items.

Made to Order Items/Items made to your Specifications

You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised. These items are non-returnable unless the item is faulty or made to the incorrect measurements. We provide detailed measuring guides to help you to make sure you measure correctly and welcome any additional measurements or information if you are an unusual shape, or want something made slightly different. Please contact us if you need any assistance or advice.

We are unable to accept returns on cut lengths of fabric. Please order swatches prior to ordering large quantities of fabric if you want to check colours and quality.

We are always interested in your feedback so please provide any extra detail on the returns form that you think might help us to improve our products and service.

I am going away for a month. Can I return the item when I get back?

We can extend the returns policy at our discretion if you are unable to return items within the 30 day returns period. Please call our Customer Service Team on 01890 860770 (outwith UK +44-1890 860770) for authorisation to do this.

How long does it take to process my returns?

We try to process returns as quickly as possible, and always within 7 days of receiving the returned items.

What information do I enclose with my returned item(s)?

Please fill in the returns form enclosed with your parcel with your reasons for return or exchange, and details of the item you wish to exchange for. If you have lost the returns form please email us and we will send a form to you.

Where should I send my returns?

If you are returning goods for refund or exchange please send them to:

ScotlandShop
The Office
Greenknowe
Duns
Berwickshire
Scotland
TD11 3JA

Click to print off a Returns Form