Where do you deliver?
We can deliver anywhere in the world. We can also deliver gifts complete with your special message directly to the recipient’s door.
What does it cost and how long does it take?
We try to keep delivery costs as low as possible for those of you who are happy to wait an extra couple of days for your parcel. Express delivery is available if you are in a hurry or have a deadline to meet.
| UK Delivery | Cost | | Delivery Time |
| Standard | £4 | | 2-3 working days |
| Express | £7 | | Next day |
| | | | |
| US & Europe Delivery |
| | |
| Standard | £9 | | 4-10 working days |
| Express | £24 | | 2-3 working days |
| | | |
| Rest of World Delivery | | | |
| Standard | £9 | | 4-10 working days |
| Express | £35 | | 3-4 working days |
**Deliveries do require a signature. If you are unlikely to be in to receive your parcel extra instructions such as a safe place to leave the parcel, a helpful neighbour, or a preferred delivery day are all helpful. We can also deliver to work addresses and you can enter this information at the checkout stage.
Final order dates for Christmas Delivery
UK Standard Delivery by 12 midday on 20th December
UK Express Delivery by 12 midday on 22nd December
Western Europe Standard Delivery by 12 midday on 12th December
Western Europe Express Delivery by 12 midday on 20th December
Eastern Europe, USA & Rest of the World Standard Delivery by 12 midday on 9th December
Eastern Europe, USA & Rest of the World Express Delivery by 12 midday on 19th December
**PLEASE NOTE THAT FINAL DELIVERY DATES REFER TO IN STOCK ITEMS ONLY AND DO NOT APPLY TO MADE TO MEASURE AND CUSTOM MADE ITEMS. PLEASE CONTACT US IF YOU ARE UNSURE**
What if I’m not in when we make a delivery?
If you are not in when we try to deliver your parcel we will always leave a card with a telephone number so you can phone to rearrange delivery or arrange to pick up your parcel.
Tracking Information
We will email you to confirm despatch of your parcel and which postal or courier service we have used. Tracking information for your parcel can be found using the links below.
Royal Mail Tracking Information
Citylink Tracking Information
Fedex Tracking Information
Parcelforce Tracking Information
Made to Order Items
We have tried to make the timescales for made to order items clear on the product information page. Please contact us by email or phone if you are unsure. If you are in a hurry or you have a deadline to meet you can note this when you add the item to your basket.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).