Where do you deliver?
We can deliver anywhere in the world. We can also gift wrap and deliver gifts complete with your special message directly to the recipient’s door.
**The order deadlines above are for stock items. The make up time for custom made items is detailed on individual product pages. We can often make items up more quickly on request. Please contact us to check! An express make-up fee may apply.
What does it cost and how long does it take?
We try to keep shipping costs as low as possible for those of you who are happy to wait a little longer for your parcel. Express shipping is available if you are in a hurry or have a deadline to meet.
|UK Delivery ||Cost || ||Delivery Time |
|Standard ||£4 || ||2-3 working days |
|Express ||£8 || ||Next day on orders received by 12 noon |
| || || || (If you give us your mobile number you will receive |
a text on the day of delivery with a 1 hour delivery slot
for your order. You can text back to re-arrange the day
or ask for your parcel to be left with a neighbour)
|US & Canada Delivery || |
| || |
|Standard ||£12 || ||4-10 working days |
|Express ||£26 || ||2-3 working days on orders received by 12 noon |
| || || || |
| European Delivery || || || |
| Standard || £10 || || 4-10 working days |
| Express || £26 || || 2-3 working days on orders received by 12 noon |
| || || |
|Rest of World Delivery || || || |
|Standard ||£10 || ||4-10 working days |
|Express ||£35 || ||3-4 working days on orders received by 12 noon |
**Deliveries do require a signature. If you are unlikely to be in to receive your parcel extra instructions such as a safe place to leave the parcel, a helpful neighbour, or a preferred delivery day are all helpful. We can also deliver to work addresses and you can enter this information at the checkout stage.
**We use Interlink couriers for Express or high value UK deliveries. If you supply your mobile number on your order you will receive a text on the morning of the delivery with a one hour time slot and the driver's name. You can also text back to re-arrange delivery for an alternative day if no-one will be around to receive the parcel.
What if I’m not in when we make a delivery?
If you are not in when we try to deliver your parcel we will always leave a card with a telephone number so you can phone to rearrange delivery or arrange to pick up your parcel.
We will email you to confirm despatch of your parcel and which postal or courier service we have used. Tracking information for your parcel can be found using the links below.
Royal Mail Tracking Information
Fedex Tracking Information
Interlink Express DPD Tracking Information
Made to Order Items
We have tried to make the timescales for made to order items clear on the product information page. Please contact us by email or phone if you are unsure. If you are in a hurry or you have a deadline to meet you can note this when you add the item to your basket.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).