Details & Care

Due to the huge number of requests from our customers around the world we are now offering our face masks custom made in over 500 Scottish plaids. There is conflicting advice on the health benefits of wearing face masks and the decision to wear one is yours. Further advice can be found here from the World Health Organization.

We are a small company in a rural area employing many local people who are able to work safely from home making the masks. In purchasing one you are supporting self-employed seamstresses who have lost a huge amount of their income due to Coronavirus. Thank you!

We have also created a guide on the blog so if you want to make your own plaid face mask at home you can.

In stock facemasks are made in a polycotton fabric.

Custom made masks are made using a lightweight 8oz wool to allow us to offer the full range of tartans. They are lined in cotton and can be machine washed on a wool cycle at 30 degrees.

Each facemask is made to one size as standard, however since they are handmade no two masks are the same which means the length of the elastic can vary between 14cm - 18cm (5.5" - 7"). If you wish to have this made larger or smaller please contact our customer service team who can arrange this for you.

Due to the current COVID-19 pandemic Face Masks are non-returnable and non-refundable.

**Please note these face-masks are NOT medical grade masks (which are recommended by the World Health Organisation - WHO - as an infection preventative measure, i.e. grade FFP2 / N95). We are unfortunately not able to make them to this standard.

Delivery & Returns

We deliver worldwide!
 

In-stock items will be dispatched within 24 - 48 hours (weekdays only & excluding bank holidays). Approximate make-up time on Custom Made items are listed on the product page above the ‘Add to Basket’ button. If you need your items for a specific date please note this on your order within the ‘Order Notes’ section once you have added the item to your shopping basket.
 

In a hurry? Custom made items can sometimes be made up more quickly. Please note your deadline on the order and select Express Delivery. Should there be any problems meeting your deadline, our team will get in touch. There may be an express make-up fee to pay on items that need to be made up more quickly. Please call us or email us if you are unsure.

Christmas shipping deadlines can be found on our Delivery page here.

US Delivery

Standard Untracked | £18 / USD$25 | 4-10 working days

Standard Tracked | £24 / USD$34 | 4-7 working days

Express | £30 / USD$42 | 2-4 working days on orders received by 12 noon GMT

Canada Delivery

Standard Tracked | £24 / USD$34 | 4-7 working days

Express | £30 / USD$42 | 2-4 working days on orders received by 12 noon GMT

UK Delivery

Standard | £5 / USD$7 | 2-3 working days

Express | £10 / USD$14 | Next day on orders received by 12 noon GMT
 

Europe Delivery

Standard | £18 / USD$25 | 4-10 working days

Express | £30 / USD$42 | 2-4 working days on orders received by 12 noon GMT

*Brexit Update: European orders are delivered duty paid to ensure speedy and efficient delivery of your parcel. There will be no tax or customs fees to pay on delivery.
 

Rest of World Delivery

Standard | £24 / USD$34 | 4-10 working days

Express | £36 / USD$50 | 3-4 working days on orders received by 12 noon GMT

Still unsure? Visit our Delivery Page or use Livechat for a quick answer.

Returns Process

We hope you love your parcel from Scotland; however, we do understand that sometimes you might need to return or exchange items.

For stock products we have a 30 day, no quibble return policy, this also applies to sale items and in store purchases. Items must be unworn, with labels attached. Simply fill in the authorisation form here we will confirm the address for you to send it back to us.

Custom made or personalised goods are non-returnable unless the item is faulty or made to incorrect measurements. You must give us the opportunity to adjust, repair or replace faulty or incorrect items before you can claim a refund. We are also unable to accept returns on cut lengths of fabric and we advise ordering swatches prior to ordering large quantities of fabric if you want to check colours and quality.

View our full Returns Policy here or contact us should you require any further assistance or information.


 

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