Delivery Information
We ship all over the world and below you will find our shipping options and costs so you can choose the best option for you. We can also gift wrap and deliver gifts complete with your special message directly to the recipient’s door, making your life even easier.
Christmas Delivery Deadlines
| Delivery Zone | Service | Order By |
|---|---|---|
| US & Canada | Standard Untracked | Friday 6th December |
| US & Canada | Standard Tracked | Monday 16th December |
| US & Canada | Express | Friday 20th December |
| UK | Standard | Wednesday 18th December |
| UK | Express | Friday 20th December |
| UK Highlands & Islands | Express | Friday 20th December |
| Europe | Standard | Monday 16th December |
| Europe | Express | Friday 20th December |
| Rest of World | Standard | Friday 6th December |
| Rest of World | Express | Wednesday 18th December |
| **Dates apply to in stock items | **Please refer to product pages or contact us if you are unsure for custom made items | **Orders must be placed by midday UK time |
Where do you deliver?
We can deliver anywhere in the world. We can also gift wrap and deliver gifts complete with your special message directly to the recipient’s door.
What does it cost and how long does it take?
We try to keep shipping costs as low as possible for those of you who are happy to wait a little longer for your parcel. Express shipping is available if you are in a hurry or have a deadline to meet.
| Delivery Zone | Cost | Delivery Time |
|---|---|---|
| USA Delivery | ||
| Standard Untracked | USD$25 / £18 (Canadian $30) | 4-10 working days |
| Standard Tracked | USD$34 / £24 (Canadian $41) | 4-7 working days. Please provide a street address rather than a PO address. |
| Express | USD$42 / £30 (Canadian $51.50) | 2-4 working days on orders received by 12 noon. Please provide a street address rather than a PO address. |
| Canada Delivery | ||
| Standard Tracked | USD$34 / £24 (Canadian $41) | 4-7 working days. Please provide a street address rather than a PO address. |
| Express | USD$42 / £30 (Canadian $51.50) | 2-4 working days on orders received by 12 noon. Please provide a street address rather than a PO address. |
| UK | ||
| Standard | USD$7 / £5 (Canadian $8.50) | 2-4 working days |
| Express | USD$12 / £10 (Canadian $17) | Next working day on orders received by 12 noon (Please note that Highlands & Islands postcodes will be delivered in 48 hours) |
| If you give us your mobile number you will receive a text on the day of delivery with a 1 hour delivery slot for your order. You can text back to re-arrange the day or ask for your parcel to be left with a neighbour) | ||
| European Delivery | ||
| Standard | USD$34 / £24 (Canadian $41) | 4-10 working days |
| Express | USD$42 / £30 (Canadian $51.50) | 2-3 working days on orders received by 12 noon |
| Rest of World Delivery | ||
| Standard | USD$34 / £24 (Canadian $41) | 4-10 working days |
| Express | USD$50 / £36 (Canadian $61.75) | 3-4 working days on orders received by 12 noon |
Text Message Updates
We use DPD couriers for Express or high value UK deliveries. If you supply your mobile number on your order you will receive a text on the morning of the delivery with a one hour time slot and the driver's name. You can also text back to re-arrange delivery for an alternative day if no-one will be around to receive the parcel.
Signature Required on Delivery
Deliveries do require a signature. If you are unlikely to be in to receive your parcel extra instructions such as a safe place to leave the parcel, a helpful neighbour, or a preferred delivery day are all helpful. We can also deliver to work addresses and you can enter this information at the checkout stage. Please note we are unable to deliver US Express shipments to addresses containing a PO Box.
Notes
*We use DPD couriers for Express or high value UK deliveries. If you supply your mobile number on your order you will receive a text on the morning of the delivery with a one hour time slot and the driver's name. You can also text back to re-arrange delivery for an alternative day if no-one will be around to receive the parcel.
**Deliveries do require a signature. If you are unlikely to be in to receive your parcel extra instructions such as a safe place to leave the parcel, a helpful neighbour, or a preferred delivery day are all helpful. We can also deliver to work addresses and you can enter this information at the checkout stage. Please note we are unable to deliver US Express shipments to addresses containing a PO Box.
What if I’m not in when you make a delivery?
If you are not in when we try to deliver your parcel we will always leave a card with a telephone number so you can phone to rearrange delivery or arrange to pick up your parcel.
Tracking Information
We will email you to confirm despatch of your parcel and which postal or courier service we have used. Tracking information for your parcel can be found using the links below. The estimated dispatch date for your order can be found in your customer account, and once your order has been dispatched your customer account will be updated with this information.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).