Delivery Information
Where do you deliver?
We can deliver anywhere in the world. We can also gift wrap and deliver gifts complete with your special message directly to the recipient’s door.
What does it cost and how long does it take?
We try to keep shipping costs as low as possible for those of you who are happy to wait a little longer for your parcel. Express shipping is available if you are in a hurry or have a deadline to meet.
| Delivery Zone | Cost | Delivery Time |
|---|---|---|
| UK | ||
| Standard Tracked | £5 | 2-3 working days |
| Express* | £10 | Next working day on orders received by 12 noon (Please note that Highlands & Islands postcodes will be delivered in 48 hours) |
| US Delivery | ||
| Standard Untracked | £18 | 4-10 working days |
| Standard Tracked | £24 | 4 - 7 working days |
| Express** | £30 | 2-4 working days on orders received by 12 noon |
| Canada Delivery | ||
| Standard Tracked | £24 | 4 - 7 working days |
| Express** | £30 | 2-4 working days on orders received by 12 noon |
| European Delivery | ||
| Standard Tracked | £18 | 4-10 working days |
| Express** | £30 | 2-4 working days on orders received by 12 noon |
| Rest of World Delivery | ||
| Standard Tracked | £24 | 4-10 working days |
| Express** | £36 | 3-4 working days on orders received by 12 noon |
Express Delivery
This does not include weekends and will automatically default to the next working day.
Order Updates
Additional tracking information and re-scheduling options are available on tracked and express services. Wherever possible please supply your mobile number as well as your email address on your order, to ensure you receive automated updates and delivery slots for your parcel.
Delivery Options
If you are unlikely to be in to receive your parcel extra instructions such as a safe place to leave the parcel, a reliable neighbour, or a preferred delivery day are all helpful. We can also deliver to work addresses and you can enter this information at the checkout stage. Please note we are unable to deliver US Express shipments to addresses containing a PO Box.
Brexit Update & Delivery to European Countries
Since 31st December 2020 goods can no longer circulate freely between the UK and the EU without customs declarations or controls. However do not worry as we will continue to deliver your parcels in exactly the same way. We have updated our systems to input all the relevant customs information required and will deliver your items with any duties or taxes already paid so there will be no unexpected fees or surprises.
So what changes with Brexit? For you, nothing at all, your little piece of Scotland will continue to be delivered as normal.
What if I’m not in when you make a delivery?
If you are not in when we try to deliver your parcel we will always leave a card with a telephone number so you can phone to rearrange delivery or arrange to pick up your parcel.
Tracking Information
We will email you to confirm despatch of your parcel and which postal or courier service we have used. Tracking information for your parcel can be found using the links below. The estimated dispatch date for your order can be found in your customer account, and once your order has been dispatched your customer account will be updated with this information.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).