Contact Us
Do you need some help choosing a tartan, sizing advice or just a bit more information? Our team are always here to help whether you want to speak to us personally, email or chat to us on LiveChat.
For tracking information on your parcel our Delivery page has all the relevant links so you can follow the progress of your parcel once it has left us. If your order has not yet been shipped and you need an update please contact us directly. Make-up times for custom made items are detailed on the individual product pages but we can often make things more quickly if required. Please just ask!
We welcome your feedback on any aspect of our products and service and would be pleased to hear your views on how we're doing. Please contact us using any of the following means:
Order Processing
All order processing is carried out from Scotland where your orders are made. As a result most calls from the USA will be routed via our UK customer service centre to ensure the highest levels of service, however you can request to speak directly to one of our shop floor staff in either Edinburgh, Crieff or Albany and we can transfer you through.
By Phone
Call us on 01890 860770
or +44-1890 860770 from out with the UK or toll free 1-833-612-0064 from the USA
9am – 11pm Monday to Friday GMT
10am - 11pm on Saturdays GMT
10am - 2pm on Sunday GMT
Livechat
Click on the LiveChat icon found on every page to chat online with one of us and receive an immediate response to your question. If we are not online you can send us a message which will be answered within 24 hours and usually much faster.
By Email
We aim to answer all emails within 24 hours 7 days a week and during working hours it is usually much faster than this.
By Post
ScotlandShop
Station Road, Duns
Berwickshire, TD11 3EJ
United Kingdom
Visit our Edinburgh Store
10 Queensferry Street, Edinburgh, EH2 4PG
Shop opening hours:
Monday to Sunday 10:00am - 6:00pm (GMT)
You can also book an appointment online to be measured in store.
Visit our Albany, NY Store
678 Loudon Road, Latham, NY 12110
Shop opening hours:
Wednesday to Saturday 10:00am - 6:00pm (ET)
You can also book an appointment to be measured in store, or contact us to make an appointment outwith these hours.
Visit our Duns Head Office & Showroom
Station Road, Duns, Berwickshire, TD11 3EJ
By Appointment Only
Visit our Crieff Store
9-11 E High Street, Crieff, Perth and Kinross, PH7 3AF
Shop opening hours:
Monday to Saturday 09:00am - 5:00pm (GMT)
You can also book an appointment online to be measured in store.
Press Enquiries
Please contact our Press Office on 01890 860770 (+44-1890 860770 from outside of the UK) or email press@scotlandshop.com
We welcome all press enquiries and have lots of stories to tell along with hi-resolution photography and cut-outs of our products.
You can view recent press coverage on the ScotlandShop in the Press section of our Tartan Blog