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Business Administration Apprenticeship 

Working with the Stock and Dispatch team, this is a unique opportunity for someone who is interested in a role in the retail industry.  The right candidate will gain hands-on experience within a growing international business that shares Scottish heritage with customers around the world. In addition to their core responsibilities, they will support our Kilt Hire team in Duns and will have the opportunity to gain further experience through ad hoc shifts in our Edinburgh store, providing valuable insight into different areas of the business. Throughout the apprenticeship, they will develop skills in administration, customer service, stock management, order fulfilment, business operations and sales, while working towards a nationally recognised qualification and building a strong foundation for a successful career. 

The Role 

Job Role: Business Administration Apprenticeship, Fixed term contract, full time  

Location: ScotlandShop, Station Road, Duns, Berwickshire TD11 3EJ and ScotlandShop Edinburgh Store, 10 Queensferry Street, Edinburgh, EH2 4PG (Contribution to train fares to Edinburgh will be provided but you will be required to have your own transportation when working in Duns.) 

Working hours: 40hrs per week, 8-hour days split over 5 days Monday to Sunday with 1 weekend day a month required on rotation.  

Wage:  £national minimum wage rate paid monthly 

Annual leave: 29 days holiday including bank holidays 

Incentives: Staff discount on purchases, monthly “lunch on us”, pension contribution, refer a friend scheme. 

Opportunities: Progression opportunities once completed apprenticeship 

Training provided   

 At ScotlandShop, our people are one of the most important parts of our business. We are currently looking for individuals who are enthusiastic about providing great business administration and would like to pursue a career in retail. This apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly experienced team who will support you every step of the way. We will support you with everything you need to truly realise your potential. 

What does the role involve?   

• Order stock daily for current orders, liaising with suppliers and customers around cloth availability, measurements, and alternative options. 
• Select and cut the correct fabrics to be delivered to our suppliers within the allotted time frame. 
• Ensure regular housekeeping of our stock management system. 
• Work with the Senior Stock and Dispatch Team Leader and Operations Manager to ensure suppliers are delivering goods on time, deal with any issues, delays and ensure these are dealt with to minimise impact on customers and service. 
• Deliver top notch customer service by phone, email, livechat and in person. 
• Support the Dispatch team with the daily picklists  
• Support the Dispatch team with receiving and processing both customer orders and stock orders 
• Gain an understanding of our stock system, how we order custom-made items and what stock we have in the business  
• Build knowledge of tartans, clans, and fabrics 
• Work closely with the different teams in Edinburgh, Duns, Crieff and USA to ensure communication of changes to stock, supplier delays and other issues affecting supply chain and customers. 
• Learn about margins and pricing in order to support the annual pricing review.  

Who are we looking for?  

Must Haves  

A passion for Scotland, tartan and textiles    

Excellent communication skills  

Have a keen eye for problem-solving   

Solid organisational and time management skills   

Have an affinity for attention to detail and process driven  

Driving License 

Nice to have, but not essential  

Experience in retail or dispatch 

Why choose an Apprenticeship?   

Earn a salary – paid monthly   

Gain valuable work experience in a full-time role   

Receive comprehensive and structured training, supported by a qualified assessor   

Deliver high-quality service in an innovative retail environment   

Become part of a team working towards a common goal   

Be entitled to paid holidays  

If you think you have what it takes, get in touch today by emailing  [email protected] with your CV and a covering letter explaining why you think you are the best person for this position.  

PLEASE NOTE THAT WE DO NOT ACCEPT CONTENT CREATED BY AI 

On-site Duns, Berwickshire | Part time, 15 hours per week Monday, Friday and Saturday 10am to 3pm. 

This is an exciting new role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service, contributing to our ambitious plans for local and international growth and being part of a business that believes that quality, heritage, community and feistiness is at its core.  If this resonates with you, read on…  

Based at our HQ in Duns within the Sales & Customer Service team and working alongside our Full Time Kilt Hire & Showroom Sales Co-ordinator and  in partnership with our Edinburgh, Crieff and US stores, a successful Part Time Kilt Hire & Showroom Sales Co-ordinator will give support with all aspects of Kilt Hire and Showroom sales.  You will build our local profile and deliver the highest levels of service, delivering sales and cross-sell opportunities to our customers.  You will provide high quality advice and information on our products and service.  Success in this role will be measured through hire revenue, showroom sales, customer satisfaction, stock accuracy and attention to detail.   

Roles & Responsibilities  

Working as part of the Sales & Customer Service team, you will:  

• Be responsible for the entire customer journey for every hire from first enquiry to final return  
• Meet and greet Kilt hire and showroom customers providing a first-class service and experience to every customer  
• Take the correct measurements (training will be provided) and organise kilt hire outfits for individuals and be the point of contact for larger groups, by managing all aspects of group and hire bookings, including fittings, payments and communications with multiple party members  
• You will be responsible for ensuring that the correct size, tartan and outfits/accessories are provided to the customer  
• Ensure all hire orders are prepared, checked and ready on time for customer collection ahead of time  
• Manage and log bookings on our systems  
• Record customer information within our CRM system  
• Manage deposits, balances, refunds in line with company policy.  
• Manage the return of kilt hire garments, run quality checks and prepare for re-hire  
• Maximise repeat sales  
• Maximise cross-sell of associated products and spot opportunities to develop new ones  
• Deliver top notch customer service by phone, email and face to face  
• Help to forecast for replacement/new stock and be responsible for stock count accuracy and reporting of missing, damaged or written-off items.  
• Ensuring the hire and showroom areas meet shop standards and are merchandised to maximise sales  
• Work closely with the Marketing Team to promote Kilt hire sales locally   

Customers:  

Building our hire customer database, you will continually develop your knowledge of our customers, clans, tartans and products. You will learn to use our Hubspot CRM database, develop a comprehensive knowledge of our products and services to allow you to answer customer enquiries effectively.  You will maximise sales by providing the high quality, personal customer journey we are renowned for. You will understand the company’s core values and communicate these in everything you do. You will record information accurately and in detail and build rapport with key customers to ensure we maximise every sales opportunity.  

Sales & Order Processing:  

You will process hire bookings using our systems, process sales orders and payments on behalf of customers, make adjustments to existing bookings and orders if required. You will resolve any issues associated with hire in line with our #CustomerFirst value.  You will manage any late returns, missing items on return, damage disputes, and customer appointment no-shows.  In line with company policies and working directly with the Operations Manager, you will be authorised to apply hire charges, damage fees and late return fees, and to resolve customer disputes up to an agreed value.  

Reports & Management:  

Work with the Operations Manager & Customer Service team you will run reports and ensure customers are receiving better than anticipated levels of service and delivery.  You will manage any issues, such as late payment, returns and damages with the support of the Operations Manager. You will communicate with our customers to maintain high levels of customer service and proactively seek out and maximise add on and repeat sales.  You will ensure that stock is correctly allocated and ensure customer’s orders are ready on collection day and that final payment has been taken.  

Business Development:  

You will contribute ideas and initiatives to improve our hire service, enhance the customer experience, and support growth in sales and repeat business, sharing feedback from customers and the showroom to help ScotlandShop continually improve.  

Required skills  

1. A passion for Scotland, tartan and textiles    
2. Proven experience as a retail sales or hire  
3. Excellent communication skills  
4. Have a keen eye for problem-solving and identifying sales opportunities   
5. Proficiency in using sales management software and CRM systems.  
6. Capability to thrive under pressure and meet tight deadlines.  
7. Solid organisational and time management skills   

8. Have an affinity for attention to detail and process driven  

    

Required Experience   

1. Proficiency in Microsoft Office Suite, including Excel  
2. Driving License    

If you think you have what it takes, get in touch today by emailing  [email protected] with your CV and a covering letter explaining why you think you are the best person for this position.  

PLEASE NOTE THAT WE DO NOT ACCEPT CONTENT CREATED BY AI